{"id":3638,"date":"2022-05-20T11:27:52","date_gmt":"2022-05-20T09:27:52","guid":{"rendered":"https:\/\/gruplomi.com\/online-assistance\/"},"modified":"2025-09-09T16:05:46","modified_gmt":"2025-09-09T14:05:46","slug":"online-assistance","status":"publish","type":"page","link":"https:\/\/gruplomi.com\/en\/online-assistance\/","title":{"rendered":"Online assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3638\" class=\"elementor elementor-3638 elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fc19201 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fc19201\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-639e6478\" data-id=\"639e6478\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1242f1ad elementor-widget elementor-widget-heading\" data-id=\"1242f1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Online assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a6903d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a6903d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-14b9bc5\" data-id=\"14b9bc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61340ee elementor-widget elementor-widget-heading\" data-id=\"61340ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-small\">ASSISTANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3aa58cc elementor-widget elementor-widget-text-editor\" data-id=\"3aa58cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span style=\"text-align: center;\">Official Technical Assistance Service (SAT) in the Principality of Andorra in air conditioning of Samsung, Vaillant, Haier and Carrier.<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-846f194 elementor-widget elementor-widget-heading\" data-id=\"846f194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">You can contact us by phone, whatsapp or using the following form<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-367a745 elementor-widget elementor-widget-text-editor\" data-id=\"367a745\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t(+376) 801 740\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2ab7d elementor-widget elementor-widget-text-editor\" data-id=\"ca2ab7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Office hours:<\/strong><br \/>\nMonday to Thursday: from 8 to 17h<br \/>\nFriday: from 8 to 14h.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fd4c3 elementor-widget elementor-widget-shortcode\" data-id=\"f8fd4c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3411-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3411\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3638#wpcf7-f3411-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3411\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3411-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label>First name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>Last name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label>Email<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>Phone number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6 desplega\">\n\t\t<p><label>Type of query<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-347\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-347\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Incidence\">Incidence<\/option><option value=\"Inquiries and information\">Inquiries and information<\/option><option value=\"Request for a quote\">Request for a quote<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6 desplega\">\n\t\t<p><label>Department<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-348\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-348\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Electricity\">Electricity<\/option><option value=\"Air conditioning\">Air conditioning<\/option><option value=\"Heating\">Heating<\/option><option value=\"Plumbing\">Plumbing<\/option><option value=\"Solar and photovoltaic\">Solar and photovoltaic<\/option><option value=\"Telecommunications\">Telecommunications<\/option><option value=\"I.T.\">I.T.<\/option><option value=\"Security\">Security<\/option><option value=\"Digital signage\">Digital signage<\/option><option value=\"Administration\">Administration<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col\">\n\t\t<p><label>Your query<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-531\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-531\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the <a href=\"http:\/\/gruplomi.com\/politica-de-privacitat\/\" target=\"_blank\">privacy policy terms <\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-46e98a1\" data-id=\"46e98a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2429870 elementor-widget elementor-widget-heading\" data-id=\"2429870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-small\">AVAILABLE SOFTWARE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-169c9b2 elementor-widget elementor-widget-text-editor\" data-id=\"169c9b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Software for remote assistance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f5930b elementor-widget elementor-widget-image\" data-id=\"6f5930b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewer_Setup_es.exe\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/gruplomi.com\/wp-content\/uploads\/2022\/06\/teamviewer.svg\" class=\"attachment-large size-large wp-image-964\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4c51c elementor-widget elementor-widget-image\" data-id=\"6e4c51c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/anydesk.es\/download\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/gruplomi.com\/wp-content\/uploads\/2022\/06\/anydesk-logo-40fe6c.svg\" class=\"attachment-large size-large wp-image-968 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-495db090 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"495db090\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-427f7862\" data-id=\"427f7862\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48294b57 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"48294b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-small\">OUR SERVICES<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e006669 elementor-invisible elementor-widget elementor-widget-mj-serveis\" data-id=\"2e006669\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"mj-serveis.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"grid-serveis\">\n\n        \n\n            <article class=\"mini-servei\">\n                <a class=\"d-block\" href=\"https:\/\/gruplomi.com\/en\/services\/electricity\/\">\n                    <div class=\"svg-embolcall\">\n                        <svg class=\"icona-lomi\" width=\"100%\" height=\"100%\" viewBox=\"0 0 58 57\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xml:space=\"preserve\" xmlns:serif=\"http:\/\/www.serif.com\/\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">\r\n    <g id=\"Electricitat\" transform=\"matrix(1,0,0,1,-36.0004,-22.4069)\">\r\n        <path d=\"M85.063,52.696C85.045,52.23 84.845,51.911 84.465,51.739L73.251,46.666L92.324,34.114C92.643,33.915 92.815,33.535 92.754,33.164C92.693,32.793 92.494,32.474 92.113,32.302L76.908,25.423C76.528,25.251 76.157,25.313 75.838,25.512L48.685,47.573C48.366,47.772 48.194,48.153 48.255,48.524C48.316,48.895 48.61,49.257 48.895,49.386L58.684,53.814L36.561,74.373C36.199,74.667 36.174,75.229 36.425,75.686C36.477,75.824 36.667,75.91 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0 58 57\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xml:space=\"preserve\" xmlns:serif=\"http:\/\/www.serif.com\/\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">\r\n    <g id=\"Climatitzacio\" transform=\"matrix(1,0,0,1,-163.621,-22.4066)\">\r\n        <path d=\"M211.461,33.744L172.804,33.744C167.74,33.744 163.621,37.864 163.621,42.928L163.621,53.408C163.621,58.472 167.74,62.591 172.804,62.591L174.771,62.591C175.735,62.591 176.516,61.81 176.516,60.846L176.516,58.294L181.362,58.294L181.362,65.947C181.362,66.911 181.732,67.693 182.696,67.693C183.66,67.693 183.607,66.911 183.607,65.947L183.607,58.294L190.976,58.294L190.976,65.947C190.976,66.911 191.168,67.693 192.133,67.693C193.097,67.693 193.124,66.911 193.124,65.947L193.124,58.294L200.346,58.294L200.346,65.947C200.346,66.911 200.605,67.693 201.569,67.693C202.533,67.693 202.494,66.911 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    <div class=\"svg-embolcall\">\n                        <svg class=\"icona-lomi\" width=\"100%\" height=\"100%\" viewBox=\"0 0 58 57\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xml:space=\"preserve\" xmlns:serif=\"http:\/\/www.serif.com\/\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">\r\n    <g id=\"Solar\" transform=\"matrix(1,0,0,1,-163.62,-127.314)\">\r\n        <path d=\"M214.665,182.543L192.015,141.018C191.849,140.715 191.532,140.526 191.186,140.526L164.761,140.526C164.691,140.528 164.62,140.537 164.551,140.554L164.528,140.554C164.436,140.578 164.349,140.617 164.269,140.669C164.245,140.684 164.222,140.701 164.201,140.72C164.123,140.779 164.054,140.849 163.997,140.928C163.984,140.948 163.966,140.964 163.954,140.985C163.934,141.023 163.916,141.063 163.903,141.104C163.89,141.128 163.879,141.154 163.87,141.179C163.84,141.271 163.824,141.366 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photovoltaic<\/h2>\n                    <\/div>\n                <\/a>\n            <\/article>\n\n\n        \n\n            <article class=\"mini-servei\">\n                <a class=\"d-block\" href=\"https:\/\/gruplomi.com\/en\/services\/telecommunications\/\">\n                    <div class=\"svg-embolcall\">\n                        <svg class=\"icona-lomi\" width=\"100%\" height=\"100%\" viewBox=\"0 0 58 57\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xml:space=\"preserve\" xmlns:serif=\"http:\/\/www.serif.com\/\" style=\"fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;\">\r\n    <g id=\"Telecomunicacions\" transform=\"matrix(1,0,0,1,-303.475,-127.314)\">\r\n        <path d=\"M305.472,155.361C305.54,146.661 307.729,138.314 312.194,130.578C313.003,129.177 314.407,128.729 315.753,129.455C317.093,130.178 317.523,131.638 316.723,133.054C315.265,135.638 314.004,138.307 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